Terms & Conditions
OVERVIEW
This website is operated by Candlle and Calm, LLC. Throughout the site, the terms “we”, “us” and “our” refer to Candle and Calm LLC. Candle and Calm, LLC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Before purchasing please note that all information contained within Candle and Calm (“we” “us” “our”) at https://candleandcalm.com (the “Site”) are for general reference and informational purposes only and are not intended to substitute the advice given by a pharmacist, physician, or any other licensed health-care professional. Our products are not intended to diagnose, treat, cure, or prevent any health condition or disease. All information is on Site is provided in good faith, however, we make no representation or warranty of any kind, expressed or implied.
All of our products are for external use only
Under no circumstance shall Candle and Calm, LLC (“we” “us” “our”) have any liability to you for any loss or damage of any kind incurred as a result of the use of any product purchased on the site or reliance on any information provided as a courtesy on the site. Your purchase of any product and your use of any information contained therein is solely at your own risk.
The information on this page has been compiled from published sources and through self testing and is provided only as a guide. Although every effort has been taken to ensure that information published on this page is correct and up to date, Candle and Calm, LLC cannot guarantee the accuracy of all information presented, and accepts no liability in respect of any omission or error.
The customer should always satisfy themselves as to the ultimate suitability of a product for an intended application. Candle and Calm, LLC accepts no liability in the unlikely event of an adverse reaction or injury occurring when using one of its products.
All facts, details & recommendations on our website are provided for information purposes only and are not intended to diagnose, prescribe or replace the advice of professionals.
Our products are not a medication, and we can only make recommendation for suitability of our products in certain conditions. Any recommendations accepted by a purchaser are accepted entirely at the purchasers’ risk.
By purchasing our products you accept responsibility to check with a professional before using any products that may interfere with drugs or medical conditions.
By purchasing our products you recognize and accept the fact that some natural ingredients may still cause sensitivity in susceptible individuals and that Candle and Calm, LLC will not be held responsible for such occurrences.
*IF YOU ARE PREGNANT: Please contact your physician before using any of our products especially the ones used with essential oils.
*Concerning use on/for/with children, always seek a physicians advice before use with them, especially if the child or children has a skin condition such as eczema etc. Candle and Calm, LLC will not be responsible for misuse.
Be advised that Candle and Calm, LLC reserves the right to change these terms, pricing and/or company product information at any given time without notice and are not guaranteed against change.
We encourage those with sensitive skin to make a patch test on the skin for possible reactions. Candle and Calm, LLC accepts no responsibility for incorrect use of information or products.
MELTING POINTS/SHIPPING METHODS:
*Although Candle and Calm, LLC curates superior products from varied suppliers, body butters are soft and have a melting point of 74 - 80 degrees. Due to the extensive heat of summer and most shipping methods are not air-conditioned, our butters often times arrives liquified, if this happens to you the purchaser (don't fret), place the product in the refrigerator/freezer for a few hours to resolidify, once resoldified take out and use at room temperature.
Please note that ordering items sensitive to melting is at your own risk. Quality upon delivery of these items cannot be guaranteed by Candle and Calm.
*Each product is unique, and you may notice discoloration due to the herbs, oils, butters and/or essential oils used. Each product is different from the other. Shipping is not a delicate practice at times, so, be careful when opening jars, bottles and all packaging. If separation happens stir or shake before use.
PATCH TEST:
Stay safe and test your skin to check for a reaction from any new products that you are going to use on your skin. Apply a small amount of any new Candle and Calm, LLC products to clean skin on the inside of your elbow. Cover and leave for 24 hours. If a rash or redness appears, do not use this product.
MARKETING AND SOCIAL MEDIA
We reserve the right to promote or publish images of finished products on our website, social media and industry blogs. We reserve the right to include discreet business cards inside individual gifts.
PRIVATE LABEL
Unless otherwise stated, all products and materials contained on Candleandcalm.com (“we” “us” or “Our”) are curated and purchased by owner of Site from small business third-parties within the U.S. with many products provided from women-owned businesses as we attempt to empower and support this community of entrepreneurs. We then private label the thoughtfully curated products with the Candle and Calm brand label.
Candle and Calm controls everything about the product or products upon our receipt from suppliers, this includes the specs of the product, how it's packaged, and everything therein besides the material product itself. Under no circumstance shall Candle and Calm, LLC have any liability to you for any loss or damage of any kind incurred as a result of the use of curated products purchased on the site.
Candle and Calm, LLC represents and warrants that it owns and has the right to sell curated products licensed under this Agreement and the Candle and Calm labels does not infringe upon the rights of any third parties.
ON BEHALF OF ITSELF AND ITS SUPPLIERS, CANDLE AND CALM, LLC DISCLAIMS ANY AND ALL LIABILITY FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATING TO THIS AGREEMENT OR BUYER’S USE OF ANY PRODUCT. CANDLE AND CALM SHALL HAVE NO LIABILITY FOR ANY CLAIM OF INFRINGEMENT BASED ON USE OF OR COMBINATION OF ANY PRODUCT WITH THE CANDLE AND CALM LABEL.
SKIN ALLERGY /REACTIONS DISCLAIMER
As stated, Candle and Calm, LLC does not create any of the skin, bath or beauty products sold on our site. Skin, bath and beauty products provided by Candle and Calm are produced by third-party companies, and are generally labeled with possible allergen-containing ingredients by the manufacturer. Any non-labeled products have a risk of possible allergen contamination. You are encouraged to read the labels before using these products. Candle and Calm, LLC will not assume any liability for adverse reactions to skin, bath or beauty products, including labeled and non-labeled products.
SHIPPING
This document sets out the shipping policy that applies to customers that make a purchase at CandleandCalm.com. If you have any questions, please contact our customer service team at 614craftsandmore@gmail.com
Please allow at least one week for delivery. Most of our curated gifts are processed within 2-4 business days. If you need your order on or by a specific date please email us at link above and we will try our best to make it happen!
We ship primarily via USPS. Final shipping costs will be displayed when you are completing your order and will vary depending on the weight of your gift(s). Currently, we only ship within the United States. We may ship gifts using another carrier with or without notice.
We are unable to ship to P.O.Boxes at this time.
RETURNS
Due to the time and attention to detail we take in assembling your gift, ALL SALES ARE FINAL. We take great care in making sure your gifts get to you just as pretty as they left us. If there has been damage to your item(s) in transit, please notify us immediately at 614craftsandmore@gmail.com
REPLACEMENT OF DAMAGED ITEMS
We only replace items if they are defective or damaged. Products and packaging may shift in transport and this is not considered a damage or defect. If 7 days have gone by since you have received your item, we can’t offer a refund or exchange for damaged items. If you need to exchange it for the same item, send us an email at 614craftsandmore@gmail.com.
GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Candle and Calm, LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
INDEMNIFICATION
You agree to indemnify, defend and hold harmless Candle and Calm, LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.